MCS...you handled this situation quite admirably, Hats off to you brother!! Way to step in and square things away Alex. :-)
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Tom fixed it...I just brought it to his attention
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I am glad this issue was resolved, but it seems that there are bigger issues with this vendor. The fact that it has come to this point at all is telling. Especially when it seems to be a trend AND that Tom has been made aware of this before.....

http://www.cigarasylum.com/vb/showpo...1&postcount=10

I hope we see a reversal of this trend as it will take many good future reviews before my business ever goes there.

Alex, your involvement there does ease some fears that if a situation happens again that it can be resolved, it is just stopping it from happening at all that concerns me.
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Thanks for helping resolve this, Alex!:-)
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time will tell....its a small company with 4-6 workers....more in the sidelines ready to set up and handle the job when they expand ,,,,third is still in intfancy mode


any futher questions / concrens in the future fell free to PM me

for healp
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That 5 pack Tom offered up never came. I'm not really surprised and don't want it at this point. I think my original conclusion on this company was correct.

MCS
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Well I think that company permanently lost any potential customers that frequent this board! Sorry to the guy on this board that works for them... I know what it's like to have to apologize for an incompetent owner!

Sorry you had those issues as I did with my Cain orders too. I had issues with 2 vendors before I finally received my Cains about 3.5 weeks later... :-)
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Wow. WTF
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Wow! Unbelievable!
Funny, I recently tried a "Duque" cigar I got in a sampler from a BOTL and rather liked it. Must be a house brand for them, I guess.
Any thoughts of ordering from these guys is now out of the question. There are far too many excellent retailers out there to be bothered with this kind of bs.
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There is also a brand named Duque that is not associated with the retailer. Rather mild and creamy if I remember.

MCS
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Thanks. That must have been what I smoked.
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When there are retailers that consistently go above and beyond I wouldn't even waste my time with mediocre ones, let alone retailers like this.

Sorry for the bummer Scott but on the bright side you took one for the team and now we all know.
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A customer service rep from Duque called me yesterday and left a voicemail stating that the robustos I ordered came in and I could call to reorder. So, If I would have waited, they would have had my money for nearly 2 months before shipping. Comical.

MCS
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That sounds like a great deal, Scott. They could have accrued intrest off of your money in that length of time, but would you have made any intrest off of the cigars?:-)
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