oddly enough, as i was reading this thread on my porch smoking, Mr mailman came and brought me a box.. Mind you, i shipped these out on the 19th, and they arrived on the 22nd.. and they are back already!!
not only did they replace the lighter completely, but they replaced both cutter with brand new units (instead of sharpening)

Image
[Reply]

I spoke a day too soon as well. My lighter went out a total of 8 days ago and came home to see a brand new replacement lighter. Nice job Xikar.
[Reply]

:-)
[Reply]

I Have 6 Xikar Lighters & Only Had A Problem With One. Sent It Back & Received A Brand New One In Less Than 10 Days. Great Customer Service, IMO!:-)
[Reply]

No idea what happened to the thumbs up emoticon.
[Reply]

They Disappear Sometimes.:-)
[Reply]

I have had great service with my Xikar lighters and cutters. If it goes over 2 weeks I would have an issue but so far so good.
[Reply]

I have a Xikar carbon fiber envoy case that has a very strong smell and that starting to tear a little bit. I've only used it a handful of times. I'm hoping they will replace it with a new one.
[Reply]

XIKAR doesn't send notifications for the returns they receive. However, if you email info@xikar.com or call 866-676-7380, you'll get a quick reply of the status of your return. They don't keep returns in-house for longer than 3-5 business days.
[Reply]

Thanks for the info. I was mainly curious what others have experienced in the past as I had never sent anything in.

As a whole, I received a new replacement and the turnaround time was a total of 8 days from the day mine shipped until a replacement arrived at my door in lieu of a "repair". No complaints at all.

:-) to Xikar
[Reply]

I had the same thing with my $50 lighter. The button/ switch stopped working. had it back in no time. Great service.
[Reply]

I sent in my 3D Mayan cutter to be repaired and they sent me a brand new one. Only took 2 weeks total. I'm impressed. Really quick service!!
[Reply]