So, I finally sent in a torch lighter a week ago that wasn't working. I was wondering if anyone that has done this before knows if they received any sort of acknowledgment that their item was received, what the issue was, and when they're shipping it back. Thanks.
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I had a Xikar Tech that stopped working only after three weeks...sent it back, they returned it without fixing it. I called their customer service department and told them it was doing the same thing. They sent a brand new one out and a return label to ship the broke one back. I sent mine return receipt so that I knew they received it. No notification when they mailed it back.
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Mac had better luck than me, every time I send them a lighter they half ass fix it and It ends up nonfuctional within a few weeks. They do good with cutters but lighters....NOT buying another Xikar :-)

As for your question, you will get ZERO info. Just a working, or maybe not working, lighter back in a few weeks.
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I sent a mammoth bone cutter in once. They didn't acknowledge receipt, didn't return it, couldn't find it, called the guy who does the scrimshaw bonework and he said he never saw it, then a couple days later I got it in the mail, fixed.
So if you get any better than that, consider it gravy.
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Damn Scott that is pretty bad. I put D/C on anything I send back to the company, if only for liability.

I think the famed Xikar CS is VERY overrated
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Customer service at Xikar has been exceptional. On separate occasions I returned a cutter and a lighter for repair. Both were quickly replaced. I have only good things to say about their products and service.
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i currently have two cutters and one lighter away from home right now.. i sent them all in about 10 days ago. no notification. but ive had them sharpen my cutters and they did a quick turnaround..

i was kind of upset about the lighter. i bought it online, new, for my father for fathers day, and it didnt work right out of the box.. rarr
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Ouch, that would be a shame.
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I sent 2 Xi2 cutters back to be sharpened, I got 2 brand new Xi2s in the same colors after 3 weeks, there was no notification that anything was received or sent out. I think he best scenario is to exchange at a B&M but it that's not possible, the return service is ok.
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its ok, i included a note, and the receipt (dated like 3 days prior, lol), and we will see what they do.. ive had zero issues with Xikar my whole life..
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I think their website indicated it's about a 3 week process. I was just thinking since they have your name, phone, and email from the repair form, a little communication would go a long way.

I'm a little bummed that the lighter started giving me issues given how little use it's had and I did only use their Butane and not the cheap stuff. I'm convinced there's not a truly dependable torch lighter to be had out there.
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I've heard nothing but bad things about their lighter repair service. Good luck to you.
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I hate to be Captain Obvious here, but are you guys even including a phone number or email where they could get back in contact with you once they receive your lighter for repair?

Just a thought, but this may be a contributing factor to the lack of communication...

Personally I've sent hundreds of lighters back to Xikar on behalf of customers. I always have had the utmost confidence in their repair and return policies and found them to be more than courteous and quick in their service.
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I would think a big company like xikar would actually be more on point with repairs and stuff I only got one xikar tabletop and love it no issues as of yet
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ive gone through about 40 of these.. they are crap.. but great for a $2 lighter. nothing more than bonefide crab though
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I know they provide a phone number and email address to follow up. I was just curious from others having experience as to whether you ever heard a word from them other than just receiving their item back.

The lighter was less than a year old and rarely used only using their butane, so in the long run, I'm interested in finding out how to keep from having to do this again in the future. Torch lighters are awesome-when and if they choose to work.
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Don't get me wrong, I was ultimately happy with Xikar's warranty service. I just didn't know what to expect, and being it took so long (which makes perfectly good sense in the case I mentioned) I was getting a bit nervous it got lost. When I found out it did, they did everything they could to try to find it. Problem is, nodody seemed to keep records of anything at all. Or they simply forwarded my cutter to the scrimshaw guy and didn't make note because in their eyes, it was a done deal on their end.
I mean, I get it. I was never mad, and they were clear that they'd take care of me no matter what. I agreed to wait a bit and see what happened.

I have tons of Xikar products, I love them. The mammoth cutter was the only thing I have ever had to send back, and that was because my bil dropped it and smashed the bone. Realistically, they shouldn't have even taken care of it, but they did. (I had explained what happened in a note and offered to pay for the repair.)

I've not found another outfit with a lineup so complete, and stuff so nice that I ever wanted to go another way. I just plain like the way Xikar rolls, and I love their products. As with anyone, they could do with a little improvement. Communication costs money and takes time. I suppose they figure they've already laid out how it's going to be before I bought the stuff, then again when I send it in for repair. If I can't trust them as far as their word, I could always go somewhere else. They've been true to their word, so I haven't needed to. :-)
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Funny. I have about 40 of them that all work perfectly. I don't purge, just jam more fuel in there and they keep going. I've run them through the washing machine! These high end lighters, the xikars, the lotus, the colibri are so sensitive even with the 100x times refined butane and these "crap" lighters take a licking and keep on ticking with the gas from walmart.
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For my money, even though Xikars, Lotus, etc look nice, I use Ronson or a wood match. Funny how dependable a good ol' match is (except in wind) :-). Anyways... enjoy fellas.
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