So yah I grab new candy when I see it. I grabbed this one and when I lit it up the end went up like a sparkler. I mean quick for about an inch, lots of popping sound like pop rocks and crackling. Well besides being pissed I decided to investigate. I need help, when I opened up there was more wood in this thing than in my fireplace! I mean hard as hell wood. Is this normal or crappy quality control? I know I'm still many moons away from experience as you all but I thought I would ask. Just pissed with the fresh paint taste as well. Am I off base or reason to be upset?

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I have smoked a few BOXES of room 101 cigars and never a problem. Sucks that it happened.
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i like Ogre have gone through more than a few of different Room 101 blends and i have only had one problem (Room 101 Daruma Papi Chulo failure to stay lit and an off taste). sorry to hear you had a bad experience with that one.
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Oh man that looks nasty. I haven't heard too much negative stuff about room 101 smokes. Probably just a bum stick/box

http://cigarobsession.com/2013/04/27...-cigar-review/

Check out the video linked. Bryan from Cigarobsession has an issue similar to yours with an El Rey Del Mundo Oscuro.
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Yuck
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That sucks. I have high hopes for that stick. That being said I've never had a bad 101.
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I had my first Masters Collection today and thought it was good. I didnt have any issues and it actually had almost flawless construction.
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After seeing this post was contacted by Dylan Austin of Davidoff, he expressed his displeasure and sent me this package

Room 101 ashtray
5 replacement sticks
Personal note!

Many thanks amigo!
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Now that is Customer Service
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:-) Glad He Made It Right, Brother!:-)
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That is awesome...
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damn that an awesome gesture and great customer service :-)

love people like that and i will keep giving them my business knowing they will take care of me if something is not right.

Thank you Dylan Austin :-)
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Awesome gesture! Gotta take care of the consumer.
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That's some good, old school style customer service. Glad to see they made things right.
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:-) Fantastic CS.
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Sweet!! Glad to see customer service still works. :-) :-)
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Good to see some places still care about the customer.
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Davidoff Oettinger Group. Simply the best, period.
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Wow. That is some high class customer service! Not to mention one of the coolest ash trays I've seen!
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:-) Wow. Now that's definitely going above and beyond to make sure the customer is satisfied. Don't see that much anymore.
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