kelmac07 08:16 PM 10-11-2011
Bought a Xikar Xtreme 50 Count Travel Humi from Famous as I needed something a little bigger for Epic IV.
:-)
Image
It was delivered this afternoon around 3:30. I open it up and find a 1/2 inch gouge on the front right corner. I call Famous customer service and have a shipping label sent to me in 10 minutes, called UPS and they came back and grabbed the box. Lisa Bone (customer service rep) was extremely friendly, efficient, and even guaranteed me that she would personally look at the new one being sent out. She also noticed that I order quite a few Famous Nic 5000 Toro bundles from them and then made a comment that I might see a bundle show up for my troubles. We shall see. Just wanted to share this refreshing customer service story.
:-) :-)
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Moose6026 08:19 PM 10-11-2011
Thats great. Customer service sells. The older I get the more I see the value in it.
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688sonarmen 08:23 PM 10-11-2011
I would expect nothing less from Famous, out of the BIG guys they have always maintained top notch customer service. Glad it worked out
:-)
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DPD6030 08:27 PM 10-11-2011
Love it Mac. I bet you'll need more than a 50 count for Epic though
:-)
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deadrise 08:37 PM 10-11-2011
yea really mac Ron has a sale on the one with wheels seems more appropriate.
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thechrisdotcom 08:41 PM 10-11-2011
Nice. Glad to see companies take care of people like that.
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pnoon 08:44 PM 10-11-2011
CigarNut 08:46 PM 10-11-2011
I hope everything turns out OK. They seem like a solid vendor.
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76GTFan 08:50 PM 10-11-2011
Originally Posted by pnoon:
Lisa Bone?
:-)
That's funny?
That and the great service, and I would be quite aroused by the whole event.
:-)
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ktblunden 08:56 PM 10-11-2011
I've had very good service from Famous in the past. Thanks for sharing your experience man, always good to hear about companies making issues right.
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That's great Mac, sweet traveldor also
:-)
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maninblack 09:32 PM 10-11-2011
Sweet traveldor. Excellent customer service!
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irratebass 04:53 AM 10-12-2011
That is amazing cust serv indeed, keep us updated.
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HollywoodQue 05:27 AM 10-12-2011
Lisa Bone, did you get her number Mac...free bundle, Lisa Bone, & Mac...priceless
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Blak Smyth 06:23 AM 10-12-2011
Good to hear Mac. I have been meaning to take a drive up there!
Let me know if anybody is ever in the area!
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Cigahs 01:54 PM 10-12-2011
FYI: Lisa Bone is her real name She's a wonderful person that has also been reading every post on this thread.
Yet, there's a dark and dangerous side to her.. Try not to go there. It would be bad.
:-)
[Reply]
Subvet642 01:57 PM 10-12-2011
Don Fernando 02:40 PM 10-12-2011
that's funny, Mac gets a little sMACk from a vendor
:-)
[Reply]
irratebass 02:50 PM 10-12-2011
WittyUserName 03:30 PM 10-12-2011
:-) Lisa!
