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Accessory Discussion / Reviews>Palio replacement?
76GTFan 04:16 PM 01-22-2013
I sent my cutter in to Marc on January 5th. Still haven't received replacement. I haven't been able to reach them. I am not doubting their high level of CS, as it has been impeccable in the past. Is the turnaround usually this long?:-)
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markem 04:20 PM 01-22-2013
Did you drop Marc (OpusEx) a PM? Looks like he may have checked in yesterday. I know that they are in the middle of bringing new products to market and doing some custom orders, but that's never stopped Marc from providing the best customer service around. Oh yeah, he was out of state last week too.
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76GTFan 04:22 PM 01-22-2013
Thanks. I'll shoot him a PM.
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CigarNut 05:09 PM 01-22-2013
Originally Posted by markem:
Did you drop Marc (OpusEx) a PM? Looks like he may have checked in yesterday. I know that they are in the middle of bringing new products to market and doing some custom orders, but that's never stopped Marc from providing the best customer service around. Oh yeah, he was out of state last week too.
What he said!

:-)

Marc is pretty good about responding to PM's.
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icehog3 05:17 PM 01-22-2013
Originally Posted by CigarNut:
What he said!

:-)

Marc is pretty good about responding to PM's.
Image

Yeah!

https://www.youtube.com/watch?v=OUvKIubY6OY
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macsauce13 05:57 PM 01-22-2013
I had mine replaced a few months ago. It did take about 4-6 weeks, but it came! I would say be patient, and it will come. Palio is great at what they do.
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76GTFan 06:34 PM 01-22-2013
I had one replaced before, but it was quick. That was a few years ago though.
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poker 07:33 PM 01-22-2013
Thats why I always have a few laying around :-)
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markem 07:36 PM 01-22-2013
Originally Posted by poker:
Thats why I always have a few laying around :-)
:-) and two more en route for a total of 6, if I can find them all :-)
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bobarian 08:36 PM 01-22-2013
Originally Posted by markem:
:-) and two more en route for a total of 6, if I can find them all :-)
I feel so inadequate. I only have 3 with one more coming. :-)
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76GTFan 09:00 PM 01-22-2013
Originally Posted by poker:
Thats why I always have a few laying around :-)
I have other cutters, so I'm good. My slope will not be half a dozen paleo's. lOL. Would rather be obsessive with my smokes.....and lighters.....and whiskey. Damn I guess I am no better.:-)
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MarkinAZ 09:13 PM 01-22-2013
Originally Posted by poker:
Thats why I always have a few laying around :-)
Originally Posted by markem:
...and two more en route for a total of 6, if I can find them all :-)

Hmmmmmm, do I go with the black, camo, burl wood, silver today, or... decisions, decisions, decisions:-)

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icehog3 09:51 PM 01-22-2013
Originally Posted by markem:
:-) and two more en route for a total of 6, if I can find them all :-)
Originally Posted by bobarian:
I feel so inadequate. I only have 3 with one more coming. :-)
YOU feel inadequate?? I only have 3 with NONE more on the way! :-)
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pnoon 10:10 PM 01-22-2013
Originally Posted by icehog3:
YOU feel inadequate?? I only have 3 with NONE more on the way! :-)
What does that make me? Just two for me.
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poker 10:16 PM 01-22-2013
Originally Posted by 76GTFan:
My slope will not be half a dozen paleo's.

Never say never!
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icehog3 10:18 PM 01-22-2013
Originally Posted by pnoon:
What does that make me? Just two for me.
Rude and unattractive?
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pnoon 10:19 PM 01-22-2013
Originally Posted by icehog3:
Rude and unattractive?
:-)

Thanks, Tom. I needed that.
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icehog3 10:20 PM 01-22-2013
Originally Posted by pnoon:
:-)

Thanks, Tom. I needed that.
I aims to please, Peter! :-)
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T.G 10:51 PM 01-22-2013
Originally Posted by markem:
:-) and two more en route for a total of 6, if I can find them all :-)
Originally Posted by bobarian:
I feel so inadequate. I only have 3 with one more coming. :-)
Originally Posted by icehog3:
YOU feel inadequate?? I only have 3 with NONE more on the way! :-)
Originally Posted by pnoon:
What does that make me? Just two for me.
I only have one. :-)
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bonjing 10:54 PM 01-22-2013
At least it didn't get stolen by a "creepy" guy!
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