Ordered a box of Kristoff torpedo's (along with some other goodies) from Atlantic Cigar. Received and e-mail they were on back order, should arrive in a week. They asked if I wanted another size. Told them I did not and they replied they would get them out to me as soon as they arrived.

One week later I received an email that my order was in the mail. Three days later the box arrived, packaged well and in great shape.

Superior service and communication.

Have ordered from them several times in the past and have always been satisfied.

Definitely recommend ordering from them if they have something you like.
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its nice to see that you can still get excellent customer service in this day and age.
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I can also vouch for Atlantic...great prices on JdN (and many others I'm sure) and great customer service.
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Atlantic is my JdN source. Good prices and service.
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It's nice to hear stuff like this...
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I forgot to add that there was a small question on my last order...they called me the next day just to make sure I was getting everything I wanted. :-)
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Atlantic's a good place. They've always treated me well and everything I've ordered was as advertised. :-)
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I like to see these posts. It is important to speak for the good and bad!
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Agree! There are a number of good vendors out there looking out for their customers. Figured I post for one of them here.
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Couldn't have said it better. I did a lot of business with them during my NC days. Highly recommended.
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I've never heard of them but on your recommendation alone I'm about to hit their site. Thanks for the heads-up. Everyone *****es about the bad guys and not enough praise is given to the good ones.
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will thay ship to the uk ?
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update i have just checked if thay will ship to the uk thay will but thay first take a amount of cash from your bank account enything upto 2usd what u have to do then is find out what that amount was email them what it was and thay will ship to you but u dont get that money back has enybody gone threw this proses before
thay seem to have some cool deals on there
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I've never ordered from them, but now they're on my radar. Thank you for the info!
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i thought you blokes spoke english in the UK?

just kidding! :-)

anyway - i can't recommend atlantic enough. but you should call them directly for better prices! :-)
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whats wrong with that ? :-)
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They speak it well enough, no one said anything about writing English correctly.

jk :-)
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Sounds like they want to set up a ACH account for overseas
customers. Like setting up a PeyPal verified account. The
vendor deposits a small amount into your account, then you
have to log in and verify the amount deposited. You might
even be requested to xfer a small amount back to the vendor's
account. This assures that the transfer of funds between banks
is working properly.

I've used Atlantic several times. Never a problem, and very good
email support.

Chemyst :-)
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thay said that will take enything up to 2 us dollers out of my bank account and then i verify the amount thay took
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Yes, that's how an Automated Clearing House(ACH) xfer between banks is set up.

Once the xfer between banks is set up, when you order from Atlantic
they will withdraw the funds for payment from your account. Some
vendors have you send the funds for your purchase to them.
Apparently Atlantic wants to be able to withdraw funds from your
account to cover your purchases.

If you're concerned about Atlantic having access to your account,
just set up a bank account for cigar purchases only, and keep only
enough money in it to cover your cigar purchases.

Chemyst :-)
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