Cigarsprintsale.com owned by cigar.com - I won an auction where a Colibri cutter was pictured but the description said "The Sampler includes 6 cigars, three each of Cohiba Black and Cohiba 'Red Dot,' along with a Xikar Xi2 Double-Bladed Guillotine Cutter."

Images for demonstration purposes only. See description for exact detail.. that's what I did. Received the package today and guess what I got a friggin Colibri cutter. :-)

I called 'em up and the lady I talked to (Kelly) was a total sweet heart, very polite, apologized for the mishap and said to call the next order I make from them in over the phone because they'll include a free Xikar Xi2 with it. Oh, and I can keep the Colibri they shipped. :-) :-):-)
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Excellent customer service!!
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Nice!!!!! Now that's what you expect from a company
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Love great C.S.! Congrats!
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Sounds like they know how to take care of a customer. I gotta check that site out!
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Its nice to hear about good customer service.
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Awesome customer service
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the only issue is that you cannot use that on another order from cigarsprintsale.... it has to be an order from cigar.com. i found that out when i got a couple Diesel UHCs that were split the entire length. place an order via phone with them and they tossed in a fiver of the UHC's to replace the 2 that were split. very happy with the customer service.
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shout out to cbid!
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