So today I get an email from Xikar. I sent in my 009 punch and my xi3 cutter. Someone along the way from the USPS had opened my package and stolen my damn cutter :-) I didn't ship with insurance so that's my fault, but don't we all have a reasonable thought that our packages will not be open? Here's the email.


Andrew,

Hello. We received your return package this morning, however it seems like there was a thief along the way. The package arrived partially torn open at the top and all that was inside was your letter, the Punch, and the cutter sheath. No cutter. So if you would please email me back and let me know what cutter you sent in to be sharpened I will have everything taken care of. Thank you.

Kudos to Xikar for letting me know about the stolen cutter and it appears they are going to replace it for free. What a great company. I will continue to support Xikar for their customer service and great products.

Ok venting over.
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While I use a Palio - +1 to Xikar. That's some customer service.
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great customer service...
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I have to agree, excellent way for Xikar to step-up to the plate for USPS' mistake.
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It doesn't sound like theft to me. Why would they leave the sheath? It sounds like the box tore open in shipping and the cutter fell out. If anything, they might be guilty of carelessness.
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Glad to hear Xikar is taking care of you.
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Good to hear there is still some good customer service out there.
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I have both Palio and Xikar. Both great cutters, both with great customer service. Glad to see they are taking care of you.
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From my past experience with Xikar their customer service is top notch.


:-)


Chris.....
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Props for Xikar. That's excellent customer service.
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Glad to keep hearing good things about Xikar! :-)
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Booo USPS, Hooray Xicar.

A big + for Xicar in the customer service column. Being an avid reader of The Consumerist, it's heartwarming to read stories like this.
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WTG Xikar! :-)
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Great customer service for Xikr, bad service from the post office.
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Glad it all ended for the best! I must admit, as sour as I am at the USPS at times, they actually do one helluva job. In many countries, it is the exception, not the rule that your stuff gets stolen.

Considering how much mail they handle, I'd say they do a pretty good job. And, hopefully, when they blow it, the vendor or other party will be good enough to make things right.

All's well that ends well, I reckon!
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Well you do have the benefit that USPS is the only shipping service with its own police force to investigate this problem. :-)
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Thats cool..... I hope the dickweed who took the cutter lops his finger off with it.

+1 Xikar
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Not unlikely!:-) Prolly thinks it's a fancy nail clipper!
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Great customer service. I don't think it was stolen but as someone else it probably just fell out of the box. We do a pretty good job at the P.O. but of course you always have bad people everywhere.
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That is typical of the great customer service we see in the cigar industry as a whole. What a great bunch of folks :-). Don't you wish every industry had that kind of integrity? I do.
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