is absolutely the best. I sent an email this afternoon about a retailer that wouldn't honor the warranty. Within minutes I got a call and a promise to rectify the situation. Just wanted to share. If you haven't tried a Palio cutter, please do. The cutter and their customer is top notch.
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:-)

Care to let us know which retailer we should avoid doing business with?
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It's a B&M in Indianapolis
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They are great. I had a case melted in a car fire, and they sent me a new one. The cutter was just fine, no damage at all.
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well I'm never buying from there!
Thanks for sharing David.
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Another option is to PM Marc (OpusEx) if there is an issue, he will take care of you! :-)

Have you tried their cigar, Esencia? :-)
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Sounds like their service is as good as their cutters!
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Marc is the one I talked too. Great guy. You can tell he is passionate about his cutters and customer service
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I had to return one to David at Heartfelt...easy as pie :-). I love those cutters.
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Don't jump to conclusions. It may be an isolated incident that will be rectified between Palio and the retailer. No need to condemn based on one incident.
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That's how Marc wants it to be...to say he was disappointed that one of his retailers failed to do this would be an understatement
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A solid BOTL and a great guy for sure. :-)
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:-)
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Situation discussed and rectified, please do visit this retailer, as they were a bit unclear as to the authorized Palio retailer responsibilities and will do what is necessary moving forward.
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It was a pleasure speaking with you today and TY for the kind words.
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NP problem...it's pretty easy when the product and the customer service speak for themselves :-)
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Sounds like Palio has everything going for them...except their cutters are so friggin ugly :-)
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I tried to cut my finger on purpose for whatever reason with a Palio. Couldn't do it.

Is that a safety feature planned or just my dumb luck?

Mom always told me she'd prefer human testing over animal testing :-)
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:-)
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I damn near sliced the tip of my finger trying to brush off the blades with it open. :-) Now I always clean the blades with it closed. :-)
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