If I open mine too fast I can get it to jump it's stops and come apart. I have done this a couple of times in the past five years but I just put it back together and open it less energetically afterwards. It's cut hundreds of cigars and still cuts perfectly.
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Must be unlucky. I would send it in as you said you would. Better luck with the next one. Never had a bit of problems with mine but its only 3 months old.
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Anything and everything can give up the ghost on rare moments.
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Steve, Mac is right and I have another that needs to go back because it shreds and not cuts the cigar...
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Wow, I had no idea Palio has been around for 19 years.
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Maybe he meant 90
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:-)
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:-)

Going to need more foil.
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I had mine for about a year and a half. It got dull and wouldn't cut right. I sent it back and got a new one. All is good.
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Same thing happens with mine.
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I've had three and only had problem with one: when the freakin' airline lost my luggage when I went to Vegas several years ago and my Palio was in the luggage.

Went through Palio withdrawal for the entire week I was there. As soon as I got home ordered a replacement.
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I have seen one come completely apart and the blades separate from the housing. This was caused by the cutter running through the dryer and the temps getting so hot that the glue that holds the blades released its bond.

Other than user error, I have yet to have any other issues
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I'd call that "user error" :-)
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I have one Palio that only pinches my cigars now and breaks the head. I have one that comes apart and the blades fall out, but it does go back together again and cuts well. I'll bring them into a shop eventually; I just haven't gotten around to it yet.

I have a Xikar xi? that broke a spring and an mtx where the bottle opener bent while opening a bottle. I sent those in eventually and got them replaced.

Stuff breaks and gets dull. I'm glad both Xikar and Palio have guarantees like they do. All in all, I prefer the cut on my Xikar better though.
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Sorry to hear you are having problems. I've used mine for 2 years with no issues.

With that said, what is the proper way to clean/maintain them? I remember reading about it a long time ago, but don't remember the proper way. Do you guys lubricate them and if so, what do you use?
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I've had mine for 4 years and I've never had an issue with it. It's my favorite cutter, although I use a pair of Davidoff scissors when I'm at the house. The Palio is in my Max Benjamin bag.
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Mario - your issues have more to do with your gargantuan thumbs than a specific issue with the product.

Just sayin, bro.

:-)
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Damn, that may be the answer after all! I too have massive thumbs. Seriously, thanks for all the feedback and I'm going to ship it back this weekend. Steve
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:-) There is some truth in there I'm sure. :-)
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my dog chewed up my carbon fiber. that was the only problem i've experienced!! haha.
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