RichardW 10:53 PM 03-29-2010
:-)
Well... not worthless, but it would be interesting to see ...
[Reply]
Don Fernando 05:56 AM 03-30-2010
68TriShield 06:01 AM 03-30-2010
Originally Posted by tobii3:
Wayne was ready, willing and able to replace the cigar on the spot - but it's not HIS fault - so why should he be held accountable and/or financially responsible for a substandard product?
Wayne is just as curious as I am to see the results/response from Ashton on this - I made sure to explain that I mentioned his store just in case Ashton pulled their products from his business!
Nope,not his fault at all. I'm quite sure he would be reimbursed by Ashton too.
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Well, based on my expierance of 2 - 3 Ashtons, I'm not suprised. This brand has never even come close to a good smoke to me. I do think you did right by writing a letter though. They can't fix it if they don't know of the problem. Hopefully they will do better than Davidoff did for Ferd though.
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Garbandz 04:39 PM 03-30-2010
You did the right thing,and your local B&M should be made aware of the problem,since that is the best way to get the info back to the maker. I am wondering if this is the result of the Schips tax where every maker was trying to hurry and get product into the U.S. to beat the tax increase.It would not be the first time that poor quality has shown up as a result of the rush to beat the tax increase...Good for you Tobii........
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tobii3 09:30 PM 03-30-2010
Received an email directly from the Ashton Representative today.
I must say, I was truly rendered speechless.
It is nice to know that Customer Service STILL exists in this day and age.
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kelmac07 09:36 PM 03-30-2010
Glad to hear they responded and so promptly.
:-)
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Northern Lights 09:37 PM 03-30-2010
As it has been fore-said, definitely not a snobby complaint. In Canada those cigars are not only rare to find but quite pricey as well. Probably somewhere between $20-$30. I would be absolutely livid if I were to encounter such a problem. I would send them a letter and your pictures. Who knows, you may even get some free sticks out of it. Good luck with everything.
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weak_link 09:49 PM 03-30-2010
Originally Posted by tobii3:
Received an email directly from the Ashton Representative today.
I must say, I was truly rendered speechless.
It is nice to know that Customer Service STILL exists in this day and age.
Can you share more detail? Not trying to pry but curious what they did to make you happy.
:-)
[Reply]
tobii3 09:57 PM 03-30-2010
mmblz 10:04 PM 03-30-2010
Originally Posted by mmblz:
did the cigar taste bad? what was the problem?
:-)
so - was the stem problem purely cosmetic or not?
why are you publicly posting your email to them if you're not going to publicly post the response you received?
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tobii3 10:09 PM 03-30-2010
I'm doing the best I can with my backup camera, and it is NOT working, so please, bear with me.
The trunk that came out of the cigar left a hole so wide and long it turned the cigar into a McDonalds straw.
Does that help for a visual?
[Reply]
MarkinAZ 10:18 PM 03-30-2010
pnoon 10:23 PM 03-30-2010
Originally Posted by tobii3:
I'm doing the best I can with my backup camera, and it is NOT working, so please, bear with me.
The trunk that came out of the cigar left a hole so wide and long it turned the cigar into a McDonalds straw.
Does that help for a visual?
What happened to the pic JohnnyKay5 took?
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replicant_argent 10:28 PM 03-30-2010
I think you should have smoked it like you used to smoke various grasses back in the Jurassic period, ya old fart. I suppose you would complain if we hung ya with a new rope too.
:-)
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Darrell 10:29 PM 03-30-2010
Originally Posted by replicant_argent:
I think you should have smoked it like you used to smoke various grasses back in the Jurassic period, ya old fart. I suppose you would complain if we hung ya with a new rope too. :-)
Pete is right, Dave. I know you smoked some pretty gnarly stuff in Nam.
:-)
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tobii3 08:22 AM 03-31-2010
That was GOOD stuff compared to what we were smoking trying to ride elephants through the friggin Alps!!!
:-)
(I'm hoping Johnny wil see this and add the pic from his phone)
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mmblz 01:16 PM 03-31-2010
Originally Posted by mmblz:
why are you publicly posting your email to them if you're not going to publicly post the response you received?
since you made your side of the email exchange public in this thread, i think it is only fair to post the other side as well...
[Reply]
kelmac07 01:25 PM 03-31-2010
Originally Posted by mmblz:
since you made your side of the email exchange public in this thread, i think it is only fair to post the other side as well...
:-) In my best Beavis & Butthead voice...YEAH, YEAH, YEAH!!
:-):-)
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tx_tuff 02:40 PM 03-31-2010
Originally Posted by mmblz:
so - was the stem problem purely cosmetic or not?
why are you publicly posting your email to them if you're not going to publicly post the response you received?
I would love to know the answer to both of these. You said once the stem was taking out out it was like a straw. I can surely understand that. But was there a reason you took it out? Was the draw bad, cigar plugged, keep going out etc... Or was you just looking for stems and decided to pull out the pliers from your pocket and pull it out? Just wondering?
Whatever was in the email I'm glad your happy with the outcome.
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