I steered clear of them because of bad feedback. IIRC there were warnings posted about them in the advertisement thread, and a link to consumer affairs complaints. Did you try pming them on the board? They could lose alot of business if someone on here ends up with first hand experience paying them and not getting anything, which is what alot of those consumer affairs complaints were about. It's basically stealing...
[Reply]

They have not logged onto the board since they posted the sale thread.
[Reply]

I checked with the CC co and they charged the card on the 13th, I call on the 21st and they sent the e mail about having a crash "that" day and didn't have any info. I've called numerous times and left messages since and have heard nothing. The customer service # always goes to voice mail as does the # to check on your order. The CC co suggests giving them a few more days. I've never had an order from an internet co take 2 weeks. Shipping was by UPS according to their site but I haven't received any kind of Number from them to track.
[Reply]

Cancel The CC Transaction With The CC Company As A Last Resort? I Would Try To Contact The Company You Ordered From One More Time.:-)
[Reply]

I plan on giving them until Wednesday or Thursday and then I'm contacting the CC company again and go from there. And believe me I plan on leaving a few more messages.
[Reply]

:-) Good Luck, Brother!
[Reply]

I am sorry I gave them the benefit of the doubt on that thread now. :-)
[Reply]

I know one thing, even if my smokes show up it'll be the last time I order from them. Their customer service sucks.....big time.
[Reply]

Ouch, just looked up their BBB profile.

Rated an F... Maybe an admin should look at their thread here and perhaps remove it pending results of Joe's experience? I would hate to see another BOTL get screwed.

http://www.la.bbb.org/business-revie...ty-CA-13218883
[Reply]

Why would you think we haven't looked at it? Some of us have posted in it.
[Reply]

I guess his Google-Fu doesnt apply to reading the actual thread. :-)
[Reply]

I hate to say it, but you likely got scammed. Keep on your CC company about this; they should be able to reverse the charge. I hate seeing someone get ripped off; it pi**es me off. :-) :-) :-) Oh yeah, and a :-) as well.
[Reply]

Really? Because I don't see it anywhere. :-)

Maybe you can help?
[Reply]

http://www.cigarasylum.com/vb/showthread.php?t=54153

Post 11.
[Reply]

:-)
[Reply]

Well I called the credit card co and started the dispute with CheaperCigars. This is the first time I've had to do this. I have left messages with them and have heard nothing. I have called I don't know how many times and got nothing but voice mail. Hope no one else has to put up with this crap.
[Reply]

Actually, if anyone else here is experiencing the same problem currently, please send me a PM.
[Reply]

Any response yet, Joe?
[Reply]

Nothing from Cheaper and my CC said it might be a day or so to hear from them.
[Reply]

Had this e mail this morning when I checked at 7:30 am.

You will have your cigars by next week... we had power outage last week and that is the reason that we have order pending for the shipment.
You can reply back to this email or call us on our toll free number 1-888-676-7774.

We apologize for any inconvenience this may cause you.
Thank you,
CheaperCigars.com
888-676-7774

This was my response. Sent at 8:09 this morning.

Nika,
I ordered from you on the 10th. You billed my card on the 13th, I received an e mail that you had the "power outage" on the 21st, six business days after billing me. Now you're telling me it's going to be another week before I have my cigars ? I have left messages on your "customer service" voice mail and " check order " voice mail for a week and this is the first response I have had ? I feel you should ship them to me express mail at your expense and provide me with a tracking number or cancel my order and credit back my credit card. I have already contacted my credit card company to start the dispute charges process so let me now how you plan on fixing this.

Joe


Called and got voice mail and left a message.

No answer back as of 5:45 pm.

Am I asking for to much ?
[Reply]