I heard about the Fuente Solaris cigars from one of the blogs, and decided to purchase a box. I made the purchase on May 4th, and I believe the cigars were supposed to be shipped out the next week when they came in.

Work was keeping me busy, and it was not until recently that I realized I had not received the box yet. I called Smoke Inn and they realized that while they had charged me for the order (on May 5th I believe, since it was a pre-order), they had not shipped the cigars.

They shipped the cigars the same day I called, with priority mail, and not only did I receive the box of Solaris cigars (and the free t-shirt that was included in the deal), but I also received a free Oliva sampler box, free hat, and a very nice single stick travel humidifier (never seen anything like it before).

I hope my orders get delayed more in the future :-)

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When I made my first order there, the site manager included a personalized note thanking me for the order. Really a nice touch!
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I have always had great service from them. Wish they had a store closer to my house.
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Good Folks, Great Customer Service!:-):-)
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Great people and their my local B&M to boot!!! :-)
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That hat is sweet. My last name starts with Z. LOL I gotta get me one.
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Congrats! Wow that's some nice tagalongs for sure & like Mase said I always get had written notes as well.
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Thanks for sharing with us Doug. Customer service is what its all about:-)
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Yep !!!

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Only ordered from them once, but great experience. Hand written note and a free hat. :-) Wish they weren't on the other side of the country.
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I had a great experience with them. Class act!
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I have had nothing but great experiences with them. :-) :-)
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The first time I ordered from them they included a free hat with my purchase, a hand written note thanking me, and they called me to make sure that my order made it there safe and that I was satisfied. Those guys are awesome.
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