PV1191 08:13 PM 10-06-2011
About two weeks ago I bought a 6'er of Maximus. Two bottles were bad. The entire head popped off when I tried to open them. I emailed Lagunitas to let them know. I realize it could be a shipping problem, but if they were having an issue with bottles I wanted them to know. I received an email from Ron Lindenbusch and provided any info I could. He offered to replace the $$ lost or provide swag. I told him I'm relocating to Washington State next week and there was no need. Ron asked for my new addy. Today I got an email there will be a "care package" arriving shortly after I get to my new place.
:-)
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LostAbbott 08:45 PM 10-06-2011
Early welcome to Washington, now you won't have to drink any beer that did not come out of a keg. Or had to travel over 100 miles.
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Sauer Grapes 09:59 PM 10-06-2011
This is great that he did this for his customer. I sent an email to Green Flash a year ago about a sixer that was just bad to see if they had a problem batch or if there was a way I could tell how old it was. No response what-so-ever.
Even though it used to be one of my favorite beers, I have chosen to spend my $$$ on their competition ever sense.
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Nice.... Love me some Lagunitas!!!!
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PV1191 11:27 PM 10-06-2011
Saur Grapes......sorry for the bad experience. I guess it was sour grapes......:-)
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cobra03 12:30 AM 10-07-2011
I like alot of Lagunitas beer so im glad to hear they are making everything right. Not everyday that a company is willing to do that.
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Mattso3000 12:34 AM 10-07-2011
Local store just started carrying Lagunitas. Good stuff from what I've had so far. Nice to see solid customer service as well!
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PV1191 01:21 AM 10-07-2011
I was not expecting anything. I just wanted them to know about a possible problem. It was refreshing to see a company dedicated to customer service. So as long as Lagunitas brews I will be a customer!
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Skywalker 01:32 AM 10-07-2011
Good news Tommy!!!:-)
Sorry to hear you're moving farther away... We didn't get to herf!
:-)
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PV1191 10:38 AM 10-07-2011
Originally Posted by Skywalker:
Good news Tommy!!!:-)
Sorry to hear you're moving farther away... We didn't get to herf!:-)
I'll be down here alot. We'll find the time...
:-)
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Doctorossi 10:46 AM 10-07-2011
One of many reasons Lagunitas is an awesome company.
:-)
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Skywalker 02:24 PM 10-07-2011
Originally Posted by PV1191:
I'll be down here alot. We'll find the time...:-)
:-)
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Matt-N-Ga 04:32 PM 10-08-2011
I love smaller, more customer oriented companies.
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hammondc 04:36 PM 10-08-2011
Good folks there. As I have said before. I firmly believe that Maximus IPA to be one of, if not the most, underrated IPAs on the market. It is a top 3 for me.
Have you had their Brown Shugga? That comes out soon. Probably my favorite Lagunitas.
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