I sent out my dullish Xi1 cutter on 2-10-2009.

On 2-19-2009 I received a brand new one in the box.

Tell me another company who takes care of their customers like that.
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Very nice! Another option is to also return it to an authorized shop... :-)
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I dropped mine a few months ago and the spring popped out. I called them and asked if they could walk me through putting it back together. They told me not to bother... just send it in. I did and it came back quickly and REALLY sharp.

I would agree that their customer service is top notch!!
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I returned one of their punch cutters that retract into the housing, it wouldn't work correctly.
So now I'm waiting for its return. I miss it :-)
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I have 3 of there cutters and two different size punches.. one of the punches got dull and two of the cutters also.. brought them back to where I bought them told them they were dull, didnt ask one question. Just said pick another out or there next shipment would be a week away.. great service..

Palio does that too by the way.. :-)
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:-)
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If the one I send in has sentimental value I'd be pissed if they send a different one instead of sharpening the blades.
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Palio.

Walk into any Palio retailer and you don't have to wait. They will replace it on the spot.
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I had a Xikar 007 punch that I put on my keychain. It would open on it's own and ended up ruining the blade. i sent it back for "sharpening" and they sent me a brand new one that stays closed. Great customer service. Palio also took care of me when I needed it sharpened.
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I own 2 Palios and I've purchased 3 Xikars. I'll never buy any other brand of cutter than Palio or Xikar because of how they both stand by their warranties :-)
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I agree. Xikar is a stand-up company. I have 008 punch, Xi3, Xi1 etc. I bought a pair of their Xi MTX multi tool scissors. It didn't have the little key ring (no big deal), but I let them know they sent me the key ring along with their Xikar Defiance cigar all for free.
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I have to send mine in soon as it has gotten quite dull and sticks when I try to open it. I used a cheap single blade cutter tonight as I left my Xikar upstairs and I nearly ruined the cigar trying cut it.

cle_smoker
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That's what I call customer service. Looks like I'll stick to Xikar and Palio.
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I own three Xikar cutters and love them, but I also love my Palio.

BTW, Xikar lighters are also very nice and reliable, not like the bunch of
Colibri's I have.
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sent mine back once. it came back within ten days with another cutter as a bodygaurd.
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