I sent an Email the last night and within 6 hours, right at the start of yesterday, I had an answer, written from an actual human being telling me where to ship it.

Thats :-) :-) for customer service as far as I am concerned... Now I just need to buy a Palio Lighter... :-)
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I have done this when my Xikar lighter quit!:-)
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I got an email from Marc telling me Jungle Jim's had been informed about the warranty and that I could go back to get it swapped out. He even went as far to give me info on where to send it if I didn't feel like going back.

Amazing customer support!
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I emailed Palio about an issue I'm having with a recently purchased cutter and have had no reply so far.
I'm finally going back to the B&M I purchased it from today.... (haven't been able to get there for a while because it is somewhat far from me.
I'm certain the guys at Palio are swamped with things (especially since it is the holidays)…and I understand this completely.
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I've never had a problem with mine in 4 years. However from word of mouth, I've heard if you do have an issue, their customer service is some of the best.
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You can always PM the owner, OpusEX (Marc) here at CA.
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Thanks guys. I'll do that since they haven't responded to the email I sent from their website last week.

Peace:-)
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My palio has been coming apart too. I love it so much, and it's one of the CAO ones, so I don't want to replace it. I know those aren't around anymore and I don't know what they would replace it with. Additionally I don't have a palio carrying shop anywhere near me anymore.

Coming apart every so often is a small price to pay to have a palio that you don't see very often.
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