Has anyone ever filed a claim for damaged cigars? I pack my cabs so you have to push on the bubble wrap to close the lid, yet 2/3 had damaged feet. Some are minor but it's still the point of paying for insurance and feeling like I should compensate the buyer and it should be covered by insurance. TIA for how this played out for anyone that has done this in the past.
[Reply]

I have not, but I'm interested to hear how this worked out for people too. I'd never really thought about it before.
[Reply]

So Duane, would you be filing the claim with USPS (or your carrier), or a personal policy?

I would think if it's the former, you'd be SOL except for their standard minimum payout at best. And even that's a big PITA and a big "if" from what I understand.
[Reply]

Claim against USPS.
[Reply]

If you didn't purchase the supplementary insurance, $50 is their maximum liability .... and even that's a b*tch to collect.
[Reply]

I had a different side to your problem which was USPS lost my order from Atlantic. In that case, I called Atlantic and they advised to let them file the claim as they had direct inside support.

Now, I put tracking on the package for a year and it’s still missing :-) shocking.

Onto your issue, what Icehog said. Good luck.
[Reply]

https://www.usps.com/help/claims.htm
[Reply]

Good luck! USPS is more likely to pay than UPS.
[Reply]

I Had A Custom Humidor Completely Broken In Shipment & UPS Paid The Entire Amount It Was Insured For. Maybe Others Have Had Problems With UPS???
[Reply]

Had UPS stole some wine from me. They said it broke in shipment, but no signs of wine stains. Sender refunded me rather than confronting the truth with UPS.
[Reply]

USPS delivered a "bomb" to the wrong address. They didn't even make good on the $50 basic insurance that's supposed to be included with Priority Mail. Others may have had better experience, but don't put any blind trust is USPS "insurance". :-)
[Reply]